Terms &Conditions

About these terms

These terms apply to work carried out by Reaction Plumbing and Heating LTD, 3 Nightingale Drive, Peterborough, PE7 3HR. By accepting a quote from us you agree to them.

Nothing in these terms affects your statutory rights as a consumer.

Quotes and pricing

• Quotes are free and carry no obligation. We aim to return them within one working day.
• Prices are agreed before work begins. Boiler installations start from £1,600 + VAT, annual boiler servicing is £80 + VAT, and landlord gas safety (CP12) certificates are £60 + VAT.
• Repair work is diagnosed first and the price confirmed before we proceed.
• A quote is based on the information available at the time. If something is found that could not reasonably have been seen at the quoting stage, we will stop, explain it and agree any change with you before continuing.

Booking and access

We will agree an appointment date with you in advance. You are responsible for providing safe access to the property, the appliance and any relevant isolation points, and for making sure someone aged 18 or over is present where required.

Where a property is tenanted, please arrange tenant access before the appointment. If we cannot gain access on the agreed date, we may need to rearrange the visit.

Carrying out the work

All gas work is carried out by Gas Safe registered engineers under registration 540834. We are G3 qualified for unvented hot water cylinders, and our team holds City & Guilds / NVQ plumbing qualifications.

We will leave your property clean and take our waste away with us unless agreed otherwise.

Payment

• Payment is due as set out on your quote or invoice.
• Prices given exclude VAT where stated (for example, boiler servicing at £80 + VAT).
• We do not store payment card details.

Guarantees and warranties

Our workmanship is covered by a 1-year workmanship guarantee from the date the work is completed. New boilers additionally carry a manufacturer warranty of up to 10 years, depending on the model installed and subject to the manufacturer's own terms, which normally include annual servicing.

Our guarantee covers our own workmanship. It does not cover faults caused by third-party alterations, misuse, lack of servicing, freezing, system contamination introduced after our work, or components supplied by others.

Insurance

We carry £5m public liability and £10m employers' liability insurance covering the work we undertake.

Cancellation

Where you enter into a contract with us away from our premises, you have a statutory right to cancel within 14 days. If you ask us to begin work within that period and then cancel, we may charge for the work carried out and materials supplied up to that point.

Please give us as much notice as you can if you need to move or cancel an appointment.

Emergencies

We offer 24/7 call-outs for genuine emergencies on 07921 123669. If you can smell gas, call the National Gas Emergency Service on 0800 111 999 first, turn the gas off at the meter and ventilate the property.

Complaints

If something is not right, tell us as soon as possible on 07921 123669 or at info@reactionplumbing.com. We are a small family team and we would always rather put a problem right ourselves than have you live with it.

Website content

Information on this website, including guidance about typical faults and costs, is provided in good faith for general information. Prices quoted on the site are indicative starting points; your own quote is the price that applies to your job.

Governing law

These terms are governed by the law of England and Wales, and any dispute will be subject to the courts of England and Wales.